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Forum Discussion

samanthaBM's avatar
samanthaBM
New member | Level 2
2 days ago

I've paid for my plan's renewal, but my account was downgraded instead.

Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
downgrade
Payments
Plans
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

I’m sorry to hear about the situation, samanthaBM. Let’s have a look into this.

You can attach your screenshot here by clicking on the camera icon below: 

If there’s any sort of personal info showing, please make sure to cover it first (otherwise, it’ll be publicly visible).

In case you don’t wish to post your screenshot here though, we can also log a ticket for you (to the email address you see here) and check this internally. 

Let me know what you prefer.

samanthaBM's avatar
samanthaBM
New member | Level 2
2 days ago

Listen you got to help me out a little. The file add-in button does not work, perhabs because I do not have any strorage space available. But I have receiven a Mail today indicatind that my Storage space, with content will be deleted. I'm not happy. How shall I proceede. 

I would like to use the e-mail addresse you  have linked on, but it just leads back to my accounts settings. I do just not understand how I shall let you have that pix of the already undertaken payment. It has been a while now, October 21 has been since a while. You should be able to find the payment with the Data "Ref.Number and Date of Payment, as well as means of payments and by which means" of payment, which I already have indicated to you. I JUST WOULD LIKE TO KNOW THAT YOU DO NOT GO ON AND CANCEL THE CONTENT OF AN ENTIRE YEAR OF WORK, JUST BECAUSE YOU HAVE AN ADMINISTRATIVE TROUBLE "FINDING THE PAYMENT". COULD YOU HOLD IT AND LET ME KNOW HOW TO EFFECTIVELY LET YOU HAVE THE SCREENSHOT OF THE OCCURED PAYMENT? PLEASE

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