We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear about the situation, samanthaBM. Let’s have a look into this.
You can attach your screenshot here by clicking on the camera icon below:
If there’s any sort of personal info showing, please make sure to cover it first (otherwise, it’ll be publicly visible).
In case you don’t wish to post your screenshot here though, we can also log a ticket for you (to the email address you see here) and check this internally.
Let me know what you prefer.
THAT IS THE MAIL I RECEIVED TODAY 13/11/2024 FROM THE DROPBOX TEAM
Hi Samantha brunella,
Recently you downgraded to our free Basic plan. Once this billing cycle ends, your account will exceed its new, smaller storage cap. Then you won’t be able to save new files or sync existing content until you free up space.
Resubscribe to a Dropbox plan and get the storage you need for your existing files.
PS. I'M TRYING TO UPLOAD THE FILE, BUT UNTIL NOW IT DID NOT WORK ON MOBILE-PHONE
