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I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has ...
Nancy
Dropbox Staff
Dropbox StaffI’m sorry to hear about the situation, samanthaBM. Let’s have a look into this.
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THAT IS THE MAIL I RECEIVED TODAY 13/11/2024 FROM THE DROPBOX TEAM
Hi Samantha brunella,
Recently you downgraded to our free Basic plan. Once this billing cycle ends, your account will exceed its new, smaller storage cap. Then you won’t be able to save new files or sync existing content until you free up space.
Resubscribe to a Dropbox plan and get the storage you need for your existing files.PS. I'M TRYING TO UPLOAD THE FILE, BUT UNTIL NOW IT DID NOT WORK ON MOBILE-PHONE
Listen you got to help me out a little. The file add-in button does not work, perhabs because I do not have any strorage space available. But I have receiven a Mail today indicatind that my Storage space, with content will be deleted. I'm not happy. How shall I proceede.
I would like to use the e-mail addresse you have linked on, but it just leads back to my accounts settings. I do just not understand how I shall let you have that pix of the already undertaken payment. It has been a while now, October 21 has been since a while. You should be able to find the payment with the Data "Ref.Number and Date of Payment, as well as means of payments and by which means" of payment, which I already have indicated to you. I JUST WOULD LIKE TO KNOW THAT YOU DO NOT GO ON AND CANCEL THE CONTENT OF AN ENTIRE YEAR OF WORK, JUST BECAUSE YOU HAVE AN ADMINISTRATIVE TROUBLE "FINDING THE PAYMENT". COULD YOU HOLD IT AND LET ME KNOW HOW TO EFFECTIVELY LET YOU HAVE THE SCREENSHOT OF THE OCCURED PAYMENT? PLEASE
ClosedID #24397151 Created 10/22/24, 03:59 PM
SM
Samantha Brunella Medugno22 days ago
MAIL samanthabmedugnoATgmailCOM
Cardholder name: Medugno Brunella
First 6 of credit card number: 530558
Last 4 of credit card number: 281C6
Billing postal code: 1970
Date: Mon
Oct 21 2024 00:00:00 GMT+0200
Amount charged: 119.88
Issue details: Hello dear dropBox Team
The payment is pending, the transaction should be transpose in a day or two's time. I'm
sorry for the delay, with my best regard Miss Medugno Brunella Samantha on today's day
the Tuesday twenty-two / October 2024 Bruxelles BRX Flanand Brabant VBR Belgium BE - EU
Europe having sent this short electronic correspondence to you.
This is the last entry I have found about the made payment. I do not understand how and why you are going on about not made payments. DO PLEASE RESPOND OR LEAVE AN USABLE E-MAIL ADDRESSE TO THE CUSTOMER SERVICE, ACCOUNT BILLING AND SUBSCRIPTIONS. Thank you
Data as read from picture I made changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024.
