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skarl's avatar
skarl
Explorer | Level 3
3 months ago

I'm unable to use my free Dropbox account, because of "30 day free trial has ended" pop-up.

Please help me get rid of this annoying pop-up that has no exit button. I have a free basic plan of 2GB and I have only used 38.8MB of storage. Now, I cannot navigate my account because this pop-up saying my "30 day free trial has ended" keeps blocking the whole screen. Pl

I only want the basic free plan but it does not allow me to continue with my basic free account. Please help. I've tried clearing my browsing data, using 3 different browsers, and using an incognito window. 

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    I’m sorry to hear about this, skarl. Let’s have a look. 

     

    First off, can you send me a full screenshot of what you see on your screen? 

     

    Does this window pop up right after you log in to your Dropbox account online? 

     

    Can you also click on this link and let me know if you can access your Plan tab without this window popping up again? 

     

    Let me know how it goes.

    • skarl's avatar
      skarl
      Explorer | Level 3
      3 months ago

      Hi Nancy, 

       

      That is the full screenshot of what pops up when trying to navigate my free account. The screenshot in my original question covers the entire screen. This pop-up comes up covering the entire screen after I log in and try to click on anything in my account. 

       

      I can access the link you provided without it popping up, but if I want to go to my homepage, it pops up again and covers the entire screen. 

       

      Please help, this has been an ongoing problem that should not be happening. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Thanks for giving that a go. Can you try one more thing with me? 

         

        I'd like you to click on the “View all plans” button and let me know if you can access your Dropbox account after that (when going to your Home page).

  • alice_dropbox's avatar
    alice_dropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    2 months ago

    Hi Skarl!

    My name is Alice and I'm a product manager working on notifications at Dropbox. We would love to chat with you more on this topic because we think your experience can help us improve notifications at Dropbox. We are hoping to schedule a 30-minute video session via Zoom video-conferencing next week! If you’re interested in speaking with our team, take our short survey so we can learn a bit more about you. A member of our team will review your answers and contact you directly if you’re a fit for our study.
     
    If you are selected, you will receive a $50 virtual gift card of choice (Amazon, Bank Deposit, Charity donation, etc.) upon completion as a thank you for their time.
     
    Please note, space is limited and not everyone who applies will be selected.

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