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Forum Discussion

km79's avatar
km79
New member | Level 2
3 months ago

I'm trying to cancel a trial subscription but am NOT receiving any type of email verification.

I'm trying to cancel a trial subscription but am NOT receiving any type of email verification. I DO NOT want to be charged!

cancellations
Plans
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi km79, I'd be happy to help with this!

     

    As a first step, can you please let me know what your account's plan tab is showing at the moment?

     

    Also, did you start your trial directly through Dropbox, or within Apple/Google Store? 

     

    Let me know more! 

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