You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I'm getting billed, even though I only have a Basic account.
I have had the free basic plan for years but I still get billed $21.71 each month. There is no where it actually lets me contact support
That doesn't help. It keeps taking me to find resources and none of it is helpful. I need actual communication with Dropbox
Rich
Super User II
Super User II
kpadilla wrote:
That doesn't help. It keeps taking me to find resources and none of it is helpful. I need actual communication with Dropbox
You need to make sure you're NOT signed in to ANY account when accessing the Support page. If you're signed in, you'll only see the support options available for a free account, which don't allow you to contact Support. This is why I said it's best to use an Incognito or Private browsing session, to make sure you're not signed in.
Follow the steps exactly and you'll be able to contact Support.
