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Forum Discussion
I want to get a refund for my payment
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.
B...
Hello! I purchased a Dropbox monthly subscription and would like to cancel it but when I went to 'manage my subscription page', I couldn't find the cancel button but accidentally changed it to a yearly subscription. Can I request a refund? I reached out the support team but with no response. Thank you!
Rich
Super User II
Super User II
stevep24 wrote:
I purchased a Dropbox monthly subscription and would like to cancel it ... Can I request a refund?
You can try contacting Support, but in most cases, subscription fees are non-refundable.
To contact Support, visit the Support page while signed in to your account and you'll see an option for billing issues. If you already have contacted support and you have a ticket number, reply here with it and a Dropboxer may be able to check on its status.
