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Forum Discussion
I want to get a refund for my payment
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.
B...
Dear PayPal support team,
I was charged for $199 for something I don’t need and I never was intended to use.
I signed for a free trial but, this charge totally surprised me and I don’t need that type of service.
I’m requesting a refund for one time payment of $199 charge and paid thru PayPal and I saw in my BofAmerica account on Nov 4.
Can you help me please?
Thank you very much!
Eduardo
- Megan
Dropbox Staff
Hi Eduardo Sua, thanks for posting here today!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
