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Forum Discussion
I want to get a refund for my payment
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.
B...
Hello
I'm being charged for dropbox but i'm on basic - how do I cancel & get a refund?
Thank you
- Megan
Dropbox Staff
Hi manrich, I'll be more than happy to help!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Keep me posted!
Ticket #24028509
Hi i want to request a refund from automatic paid for the dropbox, i already unsubscribed to the plan and my account is reset to basic plan and wanted to use the free trial only, i don't how but it still charge me for a year plan payment
i really needed the money, is there any chance i can get my money back?- Mark
Super User II
Kim28 wrote:
Ticket #24028509
i really needed the money, is there any chance i can get my money back?
You need to do what has already been stated. Dropbox only refunds where only legally required and it cannot be done that here as its an account issue. You need to contact Support using the information already posted above.
