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Luigipi's avatar
Luigipi
Explorer | Level 3
4 months ago

I want to delete an account I am paying for and no longer have access to

I set up a Dropbox Plus account with my previous work email address and cannot log into it anymore in order to delete it. I have just been billed for it although I will not be able to use it. How can...
Account Access
cancellations
Create or delete account
Delete
FAQ
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Luigipi, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

 

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey Luigipi, thanks for the ticket number! 

     

    I was able to locate it on our system, and I saw that one of our agents has replied back to you. Did you have the chance to review their reply? 

    • Luigipi's avatar
      Luigipi
      Explorer | Level 3
      4 months ago
      I did, thanks. I was hoping to get a refund, given I will not be able to access the account and use it for the new term I paid for.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey Luigipi!

         

        I'd suggest you reply back to the agent and share your thoughts with them, in order for them to be able to check what can be done about this.

         

        I advise this, since they have all the info regarding this case, and more visibility at what can be done about it. 

         

        Thanks!

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