You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I want a refund after my account was upgraded from a trial
I am experiencing an issue with Dropbox after previously subscribing to a free trial of Dropbox Essentials. On the day the subscription was set to renew, I requested assistance from Dropbox to cancel...
Jay
Dropbox Staff
Dropbox StaffHi theDDSguy, andrea1987, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.
Hi @ theDDSguy
Thank you for getting back to me. I did hear back from Dropbox Support and everything is taken care of. Thank you so much for getting back to me so quickly.
