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theDDSguy's avatar
theDDSguy
New member | Level 1
3 days ago

I want a refund after my account was upgraded from a trial

I am experiencing an issue with Dropbox after previously subscribing to a free trial of Dropbox Essentials. On the day the subscription was set to renew, I requested assistance from Dropbox to cancel...
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Hi theDDSguy, andrea1987, thanks for bringing this to our attention.

 

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Once you get a ticket ID from the automated response sent via email in a few minutes, please let me know the number here so I can locate it in our system.

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