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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
4 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Dropbox Basic
Dropbox Plus
Payments
Plans
upgrades
rmc40's avatar
rmc40
Explorer | Level 3
3 years ago
My account said it was full so I upgraded it and after that went through successfully an error message came up that there was a problem. So now under subscriptions I have that I’ve upgraded but it still won’t let me add any videos and still shows full? No idea what to do, can someone please help me???? Thank you!!!
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago
    Hey there, rmc40, let's see what we can find together about this! 

    Could you please look into your account's plan and get back to me with more information?

    Also, can you find a charge from us in your bank account if you check it?

    Let me know more!
    • rmc40's avatar
      rmc40
      Explorer | Level 3
      3 years ago
      Hi,
      So it is just a basic account so when it said it was full I upgraded to the next possible option and under my subscriptions it’s listed there but still says I need more space, I’m out of space. There is no charge yet because it says I can try for 30 days and then after that I will be charged.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago
        Hi rmc40, thanks for checking back! 

        I'm afraid that since your plan is listed as the "basic" one, then your trial has either ended, or it never went through. 

        Feel free to add a screenshot in your next reply of what you see under your plan page.

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