You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mb89's avatar
mb89
New member | Level 1
7 days ago

I upgraded but didn't receive my space.

Hallo. Ik heb een upgrade uitgevoerd en betaald (afgeschreven en betaald via iDeal op dropbox zelf). Ik heb maar 1 emailadres in gebruik. Hoe kan dit?  
Payments
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey Nic_2318, sorry to hear about that!

How did you upgrade your account? Directly through our website or through the mobile app (billed through iTunes/Google Play)?

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Let me know more! 

Nic_2318's avatar
Nic_2318
New member | Level 1
6 days ago

Hi Megan,

It was directly through the website on PC. I have submitted a help ticket: #24528163, appreciate your help!

Nicole

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    6 days ago

    Hey Nic_2318, thanks for the update here.

    I'm happy to see from your ticket that your issue has been resolved, so if you need anything else, let us know.

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