You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Kevvybhoy67
3 years agoExplorer | Level 4
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Rebeccagceo
2 years agoNew member | Level 2
I paid for for extra storage and my card was charged but I still don’t have space according to Dropbox. This is very frustrating, anyone know what I can do? I’ve contacted Dropbox and no help whatsoever. I may just cancel everything.
- Hannah2 years agoDropbox Staff
Hey Rebeccagceo, thanks for bringing this to our attention.
Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?
If the second, was the payment made through iTunes or Google Play?
Let me know and we'll go from there.
- Rebeccagceo2 years agoNew member | Level 2Through the app on mobile device. I assume iTunes because I don’t have Google play.
- Hannah2 years agoDropbox Staff
I see, thanks for the update, Rebecca!
If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?
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