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Forum Discussion
Kevvybhoy67
3 years agoExplorer | Level 4
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Mellowhype99
2 years agoExplorer | Level 3
I paid for an upgrade through my iOS app, it won't recognize the upgrade. I also can't restore the purchases.
- Hannah2 years agoDropbox Staff
Hey Mellowhype99, thanks for bringing this to our attention.
If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?
- Mellowhype992 years agoExplorer | Level 3Yes please reach out to me. My inbox was full so I don't have the receipt, but I do have the subscription showing in the App Store.
- Megan2 years agoDropbox Staff
Hi Mellowhype99, I just sent you an email.
Reply back to me as soon as possible, and I'll see you there!
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