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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Mobile
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upgrades
Kaliuitbali's avatar
Kaliuitbali
New member | Level 2

I have done my payment last week but still not activate pay Google play

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Kaliuitbali, thanks for bringing this to our attention.

 

Can you double-check to see if you received the purchase receipt from Google about your payment?

 

If you did, can we reach out to you via email, so we can look into this?

 

Thanks.

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