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Forum Discussion

Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
Error Messages
Mobile
Payments
Plans
upgrades
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Kevvybhoy67, thanks for posting on the forum! 

 

Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device? 

 

Is it possible to send me a screenshot of the error message that you mention?

 

Keep me updated.

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