We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

icmovies's avatar
icmovies
New member | Level 2
27 days ago

I paid, but still get messages that I am out of storage.

I pay $119.88 a year for 2TB of storage, but I keep getting notices that my storage space of 2GB is full and I need to upgrade...I cannot find a way to get this corrected.  Any Ideas? Thanks!   ...
Billing
Plans
Vivesco's avatar
Vivesco
New member | Level 2

I have the same problem. Dropbox mentioned I didn't pay by creditcard, but that was incorrect. i paid, well my credit card did....

 

 

Vivesco's avatar
Vivesco
New member | Level 2
25 days ago

I am customer since the beginning. Now I have paid for PLUS subscription, but Dropbox claims it is a basic one. I can't get through (because I have now basic subscription) to support. Credit card payment has been accepted

 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    25 days ago
    Vivesco wrote:

    Now I have paid for PLUS subscription, but Dropbox claims it is a basic one.

    Same advice that I gave above... use the credit card charge lookup tool to verify the account that it says you're paying for. Does it show the same email address as the one you use to sign in to your account?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!