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icmovies's avatar
icmovies
New member | Level 2
27 days ago

I paid, but still get messages that I am out of storage.

I pay $119.88 a year for 2TB of storage, but I keep getting notices that my storage space of 2GB is full and I need to upgrade...I cannot find a way to get this corrected.  Any Ideas? Thanks!   ...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
27 days ago
icmovies wrote:

I pay $119.88 a year for 2TB of storage, but I keep getting notices that my storage space of 2GB is full and I need to upgrade...

You're likely signed in to a different account from the one you're paying for. Use the credit card charge lookup tool to identify the account you're paying for.

  • Vivesco's avatar
    Vivesco
    New member | Level 2
    25 days ago

    I have the same problem. Dropbox mentioned I didn't pay by creditcard, but that was incorrect. i paid, well my credit card did....

     

     

    • Vivesco's avatar
      Vivesco
      New member | Level 2
      25 days ago

      I am customer since the beginning. Now I have paid for PLUS subscription, but Dropbox claims it is a basic one. I can't get through (because I have now basic subscription) to support. Credit card payment has been accepted

       

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        25 days ago
        Vivesco wrote:

        Now I have paid for PLUS subscription, but Dropbox claims it is a basic one.

        Same advice that I gave above... use the credit card charge lookup tool to verify the account that it says you're paying for. Does it show the same email address as the one you use to sign in to your account?

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