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thderhrt3's avatar
thderhrt3
Explorer | Level 3
20 days ago

I need to sync my paid account to both of my devices.

I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I ...
Mark's avatar
Mark
Icon for Super User II rankSuper User II
17 days ago
thderhrt3 wrote:

Therefore I should have phone access to support!

That isnt correct. 

Phone support is only available to Business Users. 

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear. 

thderhrt3's avatar
thderhrt3
Explorer | Level 3
16 days ago

Im trying to upgrade my account and it won't let me!  

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    DavidBrkd wrote:

    If someone shares a folder with me and I join that folder, is it possible to move/rename other folders (sub-folders) within the shared folder into my folders without changing anything for the owner of the original folder?

    No. You can move or rename the shared folder that you were invited to, but any changes you make within the folder will be synced to all other members of that share. i.e. If you move a file or subfolder out of the share and into your own folder structure, that file or subfolder would be deleted for everyone else.

    • DavidBrkd's avatar
      DavidBrkd
      New member | Level 2
      2 years ago

      Thank you very much! 

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I have two accounts I think one is a paid subscription and one was a free account.  I cannot access my paid account on my computer but can on my iphone.  I cannot sync my iphone & computer nor can I download the lost files on my computer.

\n

I have repeatedly asked for a customer service phone number and I cannot get it.  They are showing I don't have a paid subscription.  This is a horrible waste of time.

\n

Can anyone give me the phone number to customer service?

\n

Thanks

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Im trying to upgrade my account and it won't let me!  

","body@stringLength":"71","rawBody":"

Im trying to upgrade my account and it won't let me!  

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thderhrt3 wrote:\n

Therefore I should have phone access to support!

\n
\n

That isnt correct. 

\n

Phone support is only available to Business Users. 

\n

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear. 

","body@stringLength":"645","rawBody":"
thderhrt3 wrote:\n

Therefore I should have phone access to support!

\n
\n

That isnt correct. 

\n

Phone support is only available to Business Users. 

\n

All other support is via www.dropbox.com/support - BUT only while logged in to that account. If you have multiple ones and you log on to that link from a free one it wont appear. 

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