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Forum Discussion

Rodney-R's avatar
Rodney-R
Explorer | Level 3
2 years ago

I incorrectly cancelled my Dropbox Account

I recently changed plans to a free plan and accidentally deleted my subscription. As a result, all my photos and family documents appear to be lost.Is there a way of resurrecting a subscription and r...
cancellations
Create or delete account
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Rodney-R's avatar
Rodney-R
Explorer | Level 3

Hi Nancy

Thank you for your response - really appreciated as it is impossible to get help from anyone & the BOT is useless in this area.

I cancelled on Saturday and spent the next 2 days trying to contact Dropbox. Anyway... I think I actually deleted my account.

  1. 1. I changed from paid subscription to general 156Gb of 2 Tb allowance.
  2. I think I then deleted (?) my login as I had to re-register / subscribe this morning to get on to this forum.

Thank G-d for Google queries!

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Rodney-R, would it be possible that you have two Dropbox accounts? 

 

If you deleted the account, then I am afraid there's no way to actually get your content back. 

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