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Victorium01

New member | Level 2

9 days ago

I have an unauthorized upgrade on my account and I want a refund

Hi. I have an unauthorized upgrade on my account. I would like a refund immediately, thank you for your help.

ID #24978637

ID #24978626

cancellations

Refunds

upgrades

2 Replies

Rich
Super User II
9 days ago
Victorium01 wrote:
I have an unauthorized upgrade on my account. I would like a refund immediately, thank you for your help.

If those are ticket numbers, then you've already taken the necessary action. Only Support will be able to assist with this. Also, don't open more than one ticket. Each time you open a new ticket it moves you back to the end of the queue.

If those aren't current tickets, then you need to contact Support. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Additionally, Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Walter
Dropbox Staff
8 days ago
Hey Victorium01 - thanks for providing your ticket numbers.

I was able to locate them in our system and I got back to you through #24978626 just now so please have a look at your inbox and we'll take it from there.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Hi. I have an unauthorized upgrade on my account. I would like a refund immediately, thank you for your help.

ID #24978637

ID #24978626

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I have an unauthorized upgrade on my account and I want a refund","moderationData":{"__ref":"ModerationData:moderation_data:830171"},"body":"

Victorium01 wrote:\n
I have an unauthorized upgrade on my account. I would like a refund immediately, thank you for your help.
\n

If those are ticket numbers, then you've already taken the necessary action. Only Support will be able to assist with this. Also, don't open more than one ticket. Each time you open a new ticket it moves you back to the end of the queue.

If those aren't current tickets, then you need to contact Support. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Additionally, Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Hey Victorium01 - thanks for providing your ticket numbers.

I was able to locate them in our system and I got back to you through #24978626 just now so please have a look at your inbox and we'll take it from there.

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