You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Badgerman's avatar
Badgerman
New member | Level 2
6 years ago

I have an unauthorized charge from Dropbox. What can I do?

Dropbox has taken money from my credit card account without authorisation, how do I get it back?
Billing
cancellations
Refunds
  • Rich's avatar
    Rich
    2 years ago
    kllebeau wrote:

    I have an unauthorized charge on my debit card.

    You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

     

    Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

kaFxo3-zigkad-nerxyb's avatar
kaFxo3-zigkad-nerxyb
Explorer | Level 3

Hello

 

This message is for Megan and others who have replied to my previous question re the above. I was not able to reply on the thread because the blue box was kind of "grayed out". 

 

Thank you for your replies. Does this mean that I can leave things as they are and not pay charges? I only have a free account with minuscule storage.

 

Thanks,

Janz 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey kaFxo3-zigkad-nerxyb, you mentioned you have been receiving emails about upcoming charges. 

 

Could you let me know more about these emails, or send me a screenshot (without any personal info shown there)? Are they related to your Dropbox account? 

  • kaFxo3-zigkad-nerxyb's avatar
    kaFxo3-zigkad-nerxyb
    Explorer | Level 3
    3 years ago

    Hi

    Thanks for your reply. Here is what I have:

     

    If I don't do anything, will I continue to keep my current free account?

    Thanks for reading,

    Janz

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi kaFxo3-zigkad-nerxyb, you can keep your Basic account running, however, bear in mind that while it's overquota, files will no longer sync any edits, and new files can't be created. 

       

      Only file deletions would be detected by the app in order to free up your existing quota.

      • kaFxo3-zigkad-nerxyb's avatar
        kaFxo3-zigkad-nerxyb
        Explorer | Level 3
        3 years ago

        Thank you, Jay. Your reply was really helpful. So now I needn't worry about Dropbox unless I want to write more.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!