We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

eiriksvensen's avatar
eiriksvensen
Explorer | Level 3
2 years ago

I got downgraded without explaination

My account got downgraded from Advanced to Basic without an apparent reason. As my account now is Basic theres no way to contact the dropbox chat or email. How do i get in touch with a key account ma...
Account Settings
downgrade
  • Hannah's avatar
    Hannah
    2 years ago

    Hey eiriksvensen, if you're signed in to the correct account, can you send us a screenshot of what you see in the plan tab of your account settings?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey eiriksvensen, sorry to hear about this,

 

May I ask if you've ensured that you're looking at the correct account?

 

Also, were you a member of the team or a team admin?

 

Keep us posted!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey eiriksvensen, if you're signed in to the correct account, can you send us a screenshot of what you see in the plan tab of your account settings?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!