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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
8 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
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upgrades
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

gluethegloom's avatar
gluethegloom
New member | Level 2
7 months ago

i'm having this issue as well.... it's clearly not fixed

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey gluethegloom - sorry to hear that.

     

    if this persists even after clearing your browser's cache or on another browser, would it be OK with you if we reached out via email to have a further look internally? 

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