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Forum Discussion

walbluefin's avatar
walbluefin
New member | Level 2
8 months ago

I get an error trying to purchase Dropbox Plus from Basic plan

Hello, I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue.  Because I started with a basic trial, I can't access s...
Payments
Plans
upgrades
  • BenDBX's avatar
    BenDBX
    7 months ago

    Hi Everybody,

     

    Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.

     

    Thanks,

    Ben

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey walbluefin - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let me know if you still get the same error?

 

If you do, I'd appreciate a screenshot (omitting any personal information) as well.

 

Thanks!

  • HoneyChan76's avatar
    HoneyChan76
    Explorer | Level 3
    7 months ago

    I have tried other browser, clear cache and none help.

    Could you kindly revert to me pls.

    My plan was accidentally downgrade to basic and I cant access any live chat and none of the sales personal can help!

     

    I have many important files and documents not sync and its frustrating.

     

    You guys should have a better support on this issue

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey HoneyChan76 - sorry to hear you're having issues with this.

       

      Since you're getting the error even after clearing your browser's cache and other browsers, could you send us a screenshot of the exact error you're getting so that we can have a look too?

      • HoneyChan76's avatar
        HoneyChan76
        Explorer | Level 3
        7 months ago
        Hi Walter, there isn’t an upload function for me to attach a snapshot of the error.
        How can I send u?
        Basically, I’m having exactly the same issue as walbluefin.
  • baltmann's avatar
    baltmann
    Explorer | Level 4
    7 months ago

    Same story here. Different browser, Different payment methods. Cleared browser cache. Time to look for an alternate cloud solution.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey baltmann, thanks for posting here! 


      Since you've already tried a few troubleshooting steps, would it be okay for me to reach out internally, in order for us to investigate there? 

       

      Let me know!

      • baltmann's avatar
        baltmann
        Explorer | Level 4
        7 months ago

        Yes, go ahead.

         

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