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Chumly77's avatar
Chumly77
New member | Level 2
29 days ago

I couldn't cancel my plan - can you cancel it for me and give a refund?

I have been trying to cancel my subscription for the last day before you build me and it will not allow me to do it. I can click on any other button and it will go through except for the cancel button. I would like a refund on my money and I would like to cancel my subscription since I can’t do it from my end.

cancellations
Refunds
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    29 days ago

    Thanks for bringing this to our attention, Chumly77.

     

    You upgraded your Dropbox account directly from www.dropbox.com, right? I’d like to make sure this isn’t about an in-app plan (via Google Play/iTunes). 

     

    If that’s the case, we can log a ticket for you and further help internally.

     

    Let me know.

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