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Forum Discussion

Time2's avatar
Time2
Explorer | Level 3
2 months ago

I can't update my billing info, as I'm asked to select a different plan.

Hey,  My account billing information needs to be updated (because there was not enough credit in the card when the invoice was issued). Now i update the billing information and i cant porceed be...
Billing
Payments
Plans
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
Time2 wrote:

Now i update the billing information and i cant porceed because i need to select the plan, but i dont want to select upgraded version as i am totally ok with the plan i have.

It looks like you've clicked on upgrade plan, rather than update for your billing information. Make sure you're on the Billing page, then click the Update link.

  • Time2's avatar
    Time2
    Explorer | Level 3
    2 months ago

    Thanks for the reply!
    I tried both ways, and when i'm on Billing page, after all the billing information is provided i am automatically linked to the page with plans and i can't choose the plan that i have right now.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Time2, can you send us one more full screenshot of what you see when trying to save your new billing info? Please hide your personal info before attaching it here.

      • Time2's avatar
        Time2
        Explorer | Level 3
        2 months ago

        Sure, 

        here is one by one screenshots of what is going on:
        1. Filling billing info:

         

        2. Then i'm automaticaly linked to this:

        3. An then automaticaly linked here (where i can't select current plan anymore):

         

         

         

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