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Forum Discussion

Sharkblack's avatar
Sharkblack
Explorer | Level 3
2 years ago

I can't cancel my trial offer

Hello I have a problem, I signed up for a 30-day trial offer to have 2TB of storage. I tried following your documentation to cancel the subscription, but no plan category appears in my settings. Can...
cancellations
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Sharkblack, sorry to see you're having trouble cancelling your trial.

 

How did you originally start the trial?

 

If you started it from our website, try the steps in this article to cancel it.

 

If you started it from the app on your mobile device, though, you'll need to follow these steps.

 

Let me know how it goes.

  • Sharkblack's avatar
    Sharkblack
    Explorer | Level 3
    2 years ago
    I have the normal Dropbox offer plus 30 days trial and I would like to cancel but I cannot access the section described in the documentation to cancel the subscription
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Can you give us a bit more info as to why, Sharkblack?

       

      Which section are you referring to? And are you sure you're signed in to the correct Dropbox account?

       

      If you'd like, you can send us some screenshots of what you see as well.

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