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Forum Discussion

mcea1567's avatar
mcea1567
New member | Level 2
5 months ago

I can't cancel my trial from Google Play on my Dropbox account

I am trying to cancel my subscription. I am seeing "We couldn't find you subscription. Make sure you're signed into the right account and check the list of your current subscription" Some other info ...
cancellations
FAQ
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi mcea1567, thanks for bringing this to our attention.

 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Did you get that message on the Dropbox site or the Google site?

 

This will help me to assist further!

mcea1567's avatar
mcea1567
New member | Level 2
5 months ago
Nope. No confirmed payments. And the email came from Dropbox.
When I look at dropbox it is telling me that I have dropbox plus
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    I'd be happy to look into this closely with you mcea1567.

     

    Can I send you an email?

    • mcea1567's avatar
      mcea1567
      New member | Level 2
      5 months ago
      Yes
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Hey mcea1567, I just sent you an email, I'll see you there! :envelope:

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