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Forum Discussion
I cancelled my free trial, but I was still charged
I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
Hannah
Dropbox Staff
Dropbox StaffHey ensaine, I can see in one of the photos that you posted, that you have the transaction ID associated with the payment.
If you've tried searching for it and it doesn't give you an email address, can I send you an email, so we can investigate further?
Perhaps it's an account you forgot you had, or mistakenly created and upgraded.
It does give me the email it's my email. Yes you can send me an email. I only have one account
- Rich
Super User II
ensaine wrote:
It does give me the email it's my email. ... I only have one account
Are you sure? Check the email address reported in the transaction carefully, and compare it to the email address you see on this page. Are they identical? No extra characters in one of them? Look closely.
- Megan
Hey ensaine, Rich is correct about the screenshots and any visible information there.
You can see more about that by going through our Community Guidelines. I've also sent you an email, in order for us to have a closer look into this.
I'll see you there!
