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Forum Discussion
I cancelled my free trial, but I was still charged
I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
Hannah
Dropbox Staff
Dropbox StaffHey ensaine, I can see in one of the photos that you posted, that you have the transaction ID associated with the payment.
If you've tried searching for it and it doesn't give you an email address, can I send you an email, so we can investigate further?
Perhaps it's an account you forgot you had, or mistakenly created and upgraded.
It does give me the email it's my email. Yes you can send me an email. I only have one account
- Rich
Super User II
ensaine wrote:
It does give me the email it's my email. ... I only have one account
Are you sure? Check the email address reported in the transaction carefully, and compare it to the email address you see on this page. Are they identical? No extra characters in one of them? Look closely.
There identical.
- Megan
Hey ensaine, Rich is correct about the screenshots and any visible information there.
You can see more about that by going through our Community Guidelines. I've also sent you an email, in order for us to have a closer look into this.
I'll see you there!
It gives me an email address, I only have one account. I am sure that I do not have multiple accounts. I only have one. I have not mistakenly upgraded or created. I would not go through all this trouble if I were not telling the truth. I never authorized this payment. How did someone get ahold of my credit card information through a website that is supposed to be secure? Because my email has two zeros in it, but in the transaction ID the email is the same but with three zeros, someone replicated my email. How is it even possible that you guys let it slide where it's possible for someone's credit card information can be used in multiple accounts isn't that suspicious. Additionally, my account still says I'm on the basic plan and I keep getting emails from Dropbox saying to upgrade my basic plan to plus plan. To be honest, it makes me furious, I just want this situation to be resolved because I do highly respect this company.
Is there someone on the Dropbox team that I can call, because it is very time-consuming to keep responding to the forum posts and emails with oddly spaced response times. I am sure it is a headache on your end as well. I'm pretty sure if I was able to talk to someone on the phone, it'd be more resourceful to sort this situation out. Instead of expanding this into days or even weeks just to come to a solution. Because we have been "communicating" since Friday morning and today is Monday afternoon. I also contacted my bank and they are doing their part on their end, and asked me on my part if I could get hold of someone on the phone instead of forum post because of it's unreliable of not talking to a human.
