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Forum Discussion
I cancelled my free trial, but I was still charged
I decided to try out Dropbox, so I went for the 30-day free trial. Once that ended, I never upgraded my plan, because as of now I don't use it that often. Anyway as of May 25, I was charged "$139.00"...
Jay
Dropbox Staff
Dropbox StaffHi ensaine, thanks for bringing this to our attention.
As you don't see any payments on your account, did you upgrade to the trial via the Dropbox site directly, or via the mobile app?
According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Originally, last month I went on my my desktop computer and went on the Dropbox website and applied for the 30-day free trial. This morning, I checked my bank statement and it said a transaction was made for "$139.00" from Dropbox. I never made this transaction I wasn't even on my computer on May 25th, when the transaction was made to Dropbox.
After finding this out, I was in shock so I went on my Dropbox account and it said I was on the basic plan, which I never signed up for. Even then, the basic plan yearly ain't even 139 so where did the 139 come from?
I tried disputing the transaction with my bank, but they said to dispute it with the company. I don't even know if this is possible but on your end, you can even look into my account, I haven't used Dropbox in a while, so I don't even know where this transaction of $139 came from. None of the plans listed for Dropbox has a $139 fee not even some of the advanced plans, so I don't even know what is happening.
Thank you for responding quite urgently to my message, I appreciate it because I would like to be a returning customer, I only wanted to try the 30-day free plan because I wanted to see if I'd like it.
I forgot to link my email in that post [email removed as per Community Guidelines]
- Megan
Hey ensaine, thanks for the info!
A Basic account is definitely free, so it sounds like the charge might be linked to a different Dropbox account. Could that be the case?
If these payments are made through a credit card, you should be able to use our payment lookup tool, to find out the email associated with the paid account.
I only have one Dropbox account. I tried to look at the payment lookup tool and it won't tell me the email associated with the payment.
