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DebraV's avatar
DebraV
Helpful | Level 6
2 years ago

I asked a team to invite me, cause I didn't have space, but that didn't work.Am I part of the team?

Hi I am currently doing some work for a not for profit organisation, when i started a couple of months ago i was using my personal account and when that reached the max 2GB I asked the organisatio...
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  • Megan's avatar
    Megan
    2 years ago

    Hi DebraV, it's indeed a shared folder that they invited you to join.

     

    In addition, it sounds like they use an individual account, not a Business one. Keep in mind, that when sharing a folder, both the recipient and the sender need enough space on their account, in order to add the folder there. 

     

    If you just wish to download, and view the content you can ask them to share a link with you instead.

     

    I hope this clarifies! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi DebraV, let's jump right into this! 

 

Is it possible that you were invited to the shared folder, instead of a Business team? Are you certain they have a Dropbox Business plan, and not an individual one?

 

When invited to a Dropbox Business Team, you should be asked if you want to join the team with your existing account and merge your content there, or if you wish to create a new account. 

 

You can also check your plan page, and see what it reports. 

 

Keep me posted!

  • DebraV's avatar
    DebraV
    Helpful | Level 6
    2 years ago

    Hi Megan

    I checked it and it only says 'basic' subscription so looks like they haven't invited me correctly?  

  • DebraV's avatar
    DebraV
    Helpful | Level 6
    2 years ago

    Hi Megan,

    Just went to have a look at the invite I got...does this sound like its just a sharing situation not a 'Team' account? The person has said about a paid account with 2TB of storage. (x's replaces text for confidentiality.)

    "Cxxxx Lxxx (cxxxx@xxxxxxx.com.au) invited you to edit the folder "XXX xxxxx and Xxxx Cxxx" on Dropbox."

     

    Thanks

    Debbie

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi DebraV, it's indeed a shared folder that they invited you to join.

       

      In addition, it sounds like they use an individual account, not a Business one. Keep in mind, that when sharing a folder, both the recipient and the sender need enough space on their account, in order to add the folder there. 

       

      If you just wish to download, and view the content you can ask them to share a link with you instead.

       

      I hope this clarifies! 

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