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Forum Discussion

sebastian12's avatar
sebastian12
Explorer | Level 3
3 years ago

HP+Dropbox promotional offer activation problem

I recently bought a HP Envy 360 and signed up for the HP+Dropbox 100 BG promotional offer. I received the email saying it would be applied to my Dropbox account. But there was some confusion about th...
Plans
Promotions
Storage space
  • Megan's avatar
    Megan
    3 years ago
    Hi sebastian12, welcome to our Community! 

    As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

    I hope this clarifies.
sebastian12's avatar
sebastian12
Explorer | Level 3

Okay, I'll keep my fingers crossed and wait for a while longer! Thanks anyway Mark.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi sebastian12, welcome to our Community! 

As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

I hope this clarifies.
  • jagut2002's avatar
    jagut2002
    Explorer | Level 3
    3 years ago

    Can you please help me set up the hp and Drop Box promotion?  It is a pop up on my computer "Get 25 GB of Drop space  for one year with  your new HP.  We are having trouble connecting. Please try again later to claim your Dropbox promotion."  thanks

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi jagut2002, I'd be happy to help! 

       

      Have you tried rebooting your device? If I were you, I'd also check to make sure my connection was working correctly, and had no issue. 

       

      If the same message persists, send me a screenshot, so I can have visual too. 

       

      Let me know more. Thanks! 

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