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sebastian12's avatar
sebastian12
Explorer | Level 3
3 years ago

HP+Dropbox promotional offer activation problem

I recently bought a HP Envy 360 and signed up for the HP+Dropbox 100 BG promotional offer. I received the email saying it would be applied to my Dropbox account. But there was some confusion about th...
Plans
Promotions
Storage space
  • Megan's avatar
    Megan
    3 years ago
    Hi sebastian12, welcome to our Community! 

    As Mark said, if you deleted the account, then I'm afraid you also deleted the promotional space along with it. 

    I hope this clarifies.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

I'm afraid you've almost certainly lost the space - space is not transferable. If you deleted an account it also loses everything associated with it

  • sebastian12's avatar
    sebastian12
    Explorer | Level 3
    3 years ago

    Oh no! 😞
    I had a bad feeling that was going to be the answer I get but I was hoping there would be something I could do to salvage the situation. 

    Thanks for your reply Mark!

    • sebastian12's avatar
      sebastian12
      Explorer | Level 3
      3 years ago

      Is there no way to get in touch with someone @Dropbox who might be able to help with the situation?

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        3 years ago

        Hopefully somebody from here will comment tomorrow - but, I've already seen them say this before. Space is not transferable at all - so it cannot be transferred from that old account

         

        Jay will hopefully pop up at some point

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