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Forum Discussion
How to stop automatic payments?
I cancelled my Dropbox Plus plan in the middle of July (not using it and needed to save a little money), but automatic Paypal payments to Dropbox haven't stopped. I'd like the automatic payments to stop as well as a refund for the payments made in August & September. There is apparently no way to contact anyone at Dropbox regarding this matter. I sure hope someone gets back to me.
- Rich
Super User II
ttdawg wrote:
I cancelled my Dropbox Plus plan in the middle of July ... but automatic Paypal payments to Dropbox haven't stopped. I'd like the automatic payments to stop as well as a refund ...
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Logged out, went the link you provided, but Dropbox just asks me to login. When I do, I can't find anything regarding filing a request. The chat wasn't helpful either.
Logged out, went the link you provided, but Dropbox just asks me to login. When I do, I can't find anything regarding filing a request. The chat wasn't helpful either.
"Submit a request" and "Call back" options are greyed out. Do I have to resubscribe in order to get a refund and then cancel again?
- Rich
