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Forum Discussion

Mei Sim's avatar
Mei Sim
New member | Level 1
21 days ago

How to remove my credit card info from payment after unsubscribed plans?

Dear Dropbox Support, I would like to remove my card from my account billing information. I have just cancelled my free trial as I no longer need to use the product, but I cannot see the option to r...
Billing
cancellations
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
21 days ago

Hey Mei Sim, welcome to our Community.

If the trial got cancelled and you're back to your free Basic account, your billing info should also be removed from the account.

Can you please login to your account from a different browser or a private browsing window and let me know if you still see it?

If so, please send me a screenshot of where you see it, while making sure that your personal info is hidden of course.

Thanks in advance!

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