You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ahona Ghosh's avatar
Ahona Ghosh
Explorer | Level 4
4 years ago

How to get refund of a subscription without consent?

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
cancellations
Dropbox Pro
Refunds
Jo09's avatar
Jo09
Explorer | Level 3
3 years ago

the hyperlinks you embedded do not allow for emails to be sent - so how can I as a UK citizen, entitled to a 14 day 'cooling off period' access a refund if I am unable to send you an email

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Hi Jo09 

     

    You log a ticket at www.dropbox.com/support. Note that the 14 day cooling off period applies to initial purchases only and not renewals. 

    • Jo09's avatar
      Jo09
      Explorer | Level 3
      3 years ago
      Yes but the email won't send so therefore l an unable to use this hyperlink. I have tried reatedly. For the UK it is a minimum of 14 days cooling off- this is the same for renewals. I have checked.
    • Jo09's avatar
      Jo09
      Explorer | Level 3
      3 years ago
      I have checked my rights via whatconsumer.co.uk/cooling-off-and-cancellations/
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Jo09!

         

        Can you please let me know a few more details on the plan you’ve purchased, so that I can further help? 

         

        What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play?

         

        Keep me posted.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!