You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Ahona Ghosh's avatar
Ahona Ghosh
Explorer | Level 4
4 years ago

How to get refund of a subscription without consent?

In the last night, my Dropbox professional got auto renewed without my consent and my credit card was charged 199 dollar. Please cancel the subscription and refund me the amount as soon as possible.
cancellations
Dropbox Pro
Refunds
Katepond's avatar
Katepond
New member | Level 2

I did not purchase professional Dropbox for $199 on my MasterCard. How can I get a refund? How can I get a refund? I am upset. Kate

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Katepond, thanks for the comment and sorry to see you're having trouble.

 

Have you tried reaching out to our support team for assistance?

 

Once you do, please also send us the ticket number for your communication, so we can look it up in our system.

 

Thank you.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!