You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
How to avoid being billed
I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial, the Db account on my pc, says that Basic is the current subscripti...
I finally found the solution!
I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.
What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!
guri2
Nancy
Dropbox Staff
Dropbox StaffThanks for the updates, guri2!
It sounds like you have two separate Dropbox accounts indeed, linked to two email addresses.
Can you let me know if your Dropbox account was upgraded directly via the Dropbox website or the App Store/Play Store on your mobile device?
If you’re not sure, you can also check your bank statement where your charges are showing.
Let me know what you find.
Hi Nancy!
My Dropbox account was upgraded directly via the Dropbox website on my computer!
guri2
Today I got a reminder about the trial-period and that I will be billed if I do not cancel within that date. So, there is no doubt weather I will receive a bill or not!
I thank for your time and effort to help - and if you do not hear anything more, it´s because I decided to cancele/delete all my Dropbox accounts. There are other solutions for backup and charing - and this has taken too much time to solve!
guri2
I finally found the solution!
I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.
What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!
guri2
