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Forum Discussion
How to avoid being billed
I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial, the Db account on my pc, says that Basic is the current subscripti...
I finally found the solution!
I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.
What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!
guri2
Jay
Dropbox Staff
Dropbox StaffIt does seem like you're on a Basic plan for this account.
Just to be certain, do you have any other email addresses that you use which could have a Dropbox account associated with it?
I did look into that. It´s not been used for years - and it shows the same Basic account as the one i checked previously. So hopefully I do not receive a bill. I do not know what more to check or do! Thanks for your help and engagement, Jay!
Guri2
- Nancy
Hi Nancy, and thank you for answering - the address on the page you reffered to is my old e-mail, and I got the confirmation to my new gmail-adress, which is the active one today, both on computer and phone. I did want to try D Professional linked to my computer.
I do see however, that my account on the phone still has the hotmail-adress, AND is running D Professional - but that is not a trial - because there is no way to cancel that one. It was probably a part of the standard software when the phone was purchased(?)
guri2
- Nancy
Thanks for the updates, guri2!
It sounds like you have two separate Dropbox accounts indeed, linked to two email addresses.
Can you let me know if your Dropbox account was upgraded directly via the Dropbox website or the App Store/Play Store on your mobile device?
If you’re not sure, you can also check your bank statement where your charges are showing.
Let me know what you find.
