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Forum Discussion

guri2's avatar
guri2
Helpful | Level 6
3 years ago

How to avoid being billed

I signed in for a free trial of D Professional, and registred with a credit card. When I enter my account to cansel the free trial,  the Db account on my pc, says that Basic is the current subscripti...
cancellations
Dropbox Pro
Plans
  • guri2's avatar
    guri2
    3 years ago

    I finally found the solution!

    I signed in to Dropbox via my mobile/hotmail-account, and managed to cancel the trial there.

    What confused me was that I applied for the testperiod through my pc/gmail-account - and all later comunication was through that adress. Sorry to have bothered you!

    guri2

guri2's avatar
guri2
Helpful | Level 6

No, there were not any billing or trial! This is how it looks - and that confused me, since I did recieve an e-mail that wellcomed me to Professional. I do not want to get a bill for something I did not receive! I suppose I just have to cross fingers and hope then...? Guri2

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago

It does seem like you're on a Basic plan for this account.

 

Just to be certain, do you have any other email addresses that you use which could have a Dropbox account associated with it?

  • guri2's avatar
    guri2
    Helpful | Level 6
    3 years ago

    I did look into that. It´s not been used for years - and it shows the same Basic account as the one i checked previously. So hopefully I do not receive a bill.  I do not know what more to check or do! Thanks for your help and engagement, Jay!

    Guri2

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey guri2, I hope it’s alright if I jump in, as well. 

       

      Can you check this page, too? Is the email address you see there, the same as the one you received the upgrade confirmation to?

      • guri2's avatar
        guri2
        Helpful | Level 6
        3 years ago

        Hi Nancy, and thank you for answering - the address on the page you reffered to is my old e-mail, and I got the confirmation to my new gmail-adress, which is the active one today, both on computer and phone. I did want to try D Professional linked to my computer.

        I do see however, that my account on the phone still has the hotmail-adress, AND is running D Professional - but that is not a trial - because there is no way to cancel that one. It was probably a part of the standard software when the phone was purchased(?)

        guri2

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