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Forum Discussion

Dannytizm's avatar
Dannytizm
New member | Level 2
7 years ago

How do I unsubscribe and delete my Dropbox account?

How do I unsubscribe and delete dropbox

  • For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account... 

     

    For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)

    Select the iTunes and App Store link

    Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.

    Select Subscriptions 

    Find Dropbox and toggle off the monthly charge if appropriate. 

     

    Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple. 

  • Rob_Cash's avatar
    Rob_Cash
    Icon for Dropbox Staff rankDropbox Staff

    For Apple App Store/iTunes origination accounts, you need to manage your subscription from within your mobile device or iTunes account... 

     

    For mobile device, open Settings, select your profile link at the top (Apple ID, iCloud, iTunes and App Store area)

    Select the iTunes and App Store link

    Select your Apple ID and chose View Apple ID from the menu that pops up and sign in.

    Select Subscriptions 

    Find Dropbox and toggle off the monthly charge if appropriate. 

     

    Because it process through Apple, we have no control over the subscription if it is managed by Apple, so all processing of the account has to be done via Apple. 

    • bronwenlee's avatar
      bronwenlee
      New member | Level 2

      Please close my account with Dropbox at the time I needed more space.
      I have now used the information and no longer have a need for you to hold the information.
      [Personal information removed]

    • cojogo's avatar
      cojogo
      New member | Level 2

      If I'm trying to unsubscribe before trial subscription expires, should this answer still work?

    • jpadre's avatar
      jpadre
      New member | Level 2

      Please delete my account. I do not use it as much as I thought I would. Please close this account. EMAIL REMOVED   thank you

    • annia's avatar
      annia
      Explorer | Level 4

      this is really not helpful, I just want to unsubscribe, can one not be helped

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Sorry to hear you're having issues with cancelling your subscription annia!

        Could you follow the steps outlined in the following Help Center article and let me know if you're still having troubles with this? 

        https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-subscription\

        Let me know how it goes and if you're having any problems with this, I'll reach out to your Dropbox associated email address to work on this together (if needed that is). 

        Thanks in advance!

  • papa1924's avatar
    papa1924
    New member | Level 2

    I would like to cancel my acount with you I was told I would not be charged but i notice I have been for a while and to see if I can get a refund

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