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snaimoli's avatar
snaimoli
New member | Level 2
11 months ago

How do I cancel a charge for an old Hellosign account?

I had an OLD account under Hellosign, now Dropbox.  I am being billed $21.50 per month and we do not use this service. When I log into my Dropbox account, there are no charges.  Therefore, this charge is for an old Hellosign account.  I am unable to find a solution to this billing problem and I am unable to reach a live person at Dropbox.  

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago
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    Hi there snaimoli - sorry to hear you're having issues with this.

     

    Have you tried using this form to reach out to our team for further assistance?

     

    If you did and still have issues, please let us know and we'll send you an email from our end to have a further look internally. 

     

    Thanks!

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I had an OLD account under Hellosign, now Dropbox.  I am being billed $21.50 per month and we do not use this service. When I log into my Dropbox account, there are no charges.  Therefore, this charge is for an old Hellosign account.  I am unable to find a solution to this billing problem and I am unable to reach a live person at Dropbox.  

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I had an OLD account under Hellosign, now Dropbox.  I am being billed $21.50 per month and we do not use this service. When I log into my Dropbox account, there are no charges.  Therefore, this charge is for an old Hellosign account.  I am unable to find a solution to this billing problem and I am unable to reach a live person at Dropbox.  

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How do I cancel a charge for an old Hellosign account?","moderationData":{"__ref":"ModerationData:moderation_data:769058"},"body":"

Hi there snaimoli - sorry to hear you're having issues with this.

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Have you tried using this form to reach out to our team for further assistance?

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If you did and still have issues, please let us know and we'll send you an email from our end to have a further look internally. 

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Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-05-07T12:53:53.980-07:00","lastPublishTime":"2024-05-07T12:53:53.980-07:00","metrics":{"__typename":"MessageMetrics","views":266},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001018/message:769045/message:769058","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"824","rawBody":"

Hi there - sorry to hear you're having issues with this.

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Have you tried using this form to reach out to our team for further assistance?

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If you did and still have issues, please let us know and we'll send you an email from our end to have a further look internally. 

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Thanks!

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