You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
jjoni
3 years agoNew member | Level 2
How can I cancel my subscription? I don't see the "cancel plan" option.
Hi, I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary. I follow...
- 3 years ago
jjoni wrote:
I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.
If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.
VictorLu
3 years agoExplorer | Level 3
Hi, I had an account connected to my old work email address.
That email address has been deleted since I don’t work there anymore, but Dropbox still charge my account (but I can’t cancel it). What do I do?
That email address has been deleted since I don’t work there anymore, but Dropbox still charge my account (but I can’t cancel it). What do I do?
- Megan3 years agoDropbox Staff
Hey there, VictorLu, how are you today?
I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there.
Thank you!
- VictorLu3 years agoExplorer | Level 3Hi @Megan,
Thank you for answering.
I have replied on your e-mail. 👍🏼
- alckc3 years agoExplorer | Level 3
Dropbox makes it almost impossible to cancel your subscription. There is not "cancel button" on the "Plan" tab. I am the sole user who set up the free trial and there is no Admin login. Company does not want to make it convenient to cancel. Very shady business practice. Just milking people for monthly fees.
- Rich3 years agoSuper User II
alckc wrote:
Dropbox makes it almost impossible to cancel your subscription. There is not "cancel button" on the "Plan" tab.
It's actually very simple to cancel a subscription or trial. Typically, if you don't see the Cancel option then either the account you're signed in to doesn't have a subscription, or the subscription was started on a mobile device and you need to use the Subscriptions section on the device's app store to cancel.
Go to your Plan page. What plan does it show you on currently? If it shows as Basic then you're signed in to a free account that has no subscription, which would mean there's nothing to cancel.
- alc11183 years agoNew member | Level 2
The "cancel" button is not showing on my mobile device as well.
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