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Forum Discussion

AnnaSu's avatar
AnnaSu
Explorer | Level 3
2 years ago

Got an email for an upgrade to Essentials, but I don't have a Professional plan

I just got an email from Dropbox saying: "We’re providing you with a free upgrade from your Dropbox Professional plan to our new Dropbox Essentials plan at no extra cost." However, I do not have Prof...
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AnnaSu's avatar
AnnaSu
Explorer | Level 3

As far as I know I only have one dropbox account, at least I most definitely am not paying for any professional account. I can see Basic on my account settings page. And yes the email address is the same.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

I see, thanks for clarifying that for us AnnaSu - would it be OK if we reached out to have a further look internally? 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Sure thing AnnaSu - you've got :envelope: 

      • kpurcell's avatar
        kpurcell
        Explorer | Level 3
        2 years ago

        Had a similar issue. I am a professional plan user (paid monthly) with 3TB of storage and got an email welcoming me to my new Essentials Plan which is $3-4 more per month and only paid annually? I did not "upgrade" to this plan at any time.

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