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Forum Discussion

ingridbart's avatar
ingridbart
Helpful | Level 5
8 months ago

getting billed for a standard account, but don't have one.

Our company does not use dropbox.  We think a past employee opened one and changed the admin email and we are getting billed for it.
Payments
  • ingridbart's avatar
    ingridbart
    8 months ago

    Hi,  I received the email and ticket.  I just responded with all the info requested.  thank you.

Helen DBX's avatar
Helen DBX
Icon for Dropbox Staff rankDropbox Staff
Hello ingridbart 

Helen from Dropbox here. I hope you don't mind me jumping in here.

Thanks for reaching out about the transaction. 
 
I’m going log a ticket for you (if you’re logged into your Personal Dropbox account, this is the email address).  We can then check out this unrecognised payment as soon as you reply with the requested information. 
 
I appreciate your patience and we look forward to your response on email. 
 
Best regards, 
Helen 
The Dropbox Team
ingridbart's avatar
ingridbart
Helpful | Level 5
8 months ago

Hi,  I received the email and ticket.  I just responded with all the info requested.  thank you.

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