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Forum Discussion
Amy
Community Manager
Community ManagerGet support for your paid Dropbox account
Obviously, you know that we (the Dropbox Community forum) are always here for you. No I mean it, we’re here 24/7, but of course, there are other ways to get support too. Check out your options below,...
Without another link, what is the email address to support for a paid account? There is no email or ticketing service on the page linked to in this article. I am being charged $120 for a Plus account, which I signed up for years ago. When I go to Manage Subscriptions in Dropbox, it shows my account as Basic (free).
Rich
Super User II
Super User II
abo8 wrote:
Without another link, what is the email address to support for a paid account? There is no email or ticketing service on the page linked to in this article.
There is no email address. All support options available to you can be found on the Support page. If you have a paid account, you need to be signed in to it see the options available for a paid account.
I am being charged $120 for a Plus account, which I signed up for years ago. When I go to Manage Subscriptions in Dropbox, it shows my account as Basic (free).
Could you have more than one account? Use the credit card charge lookup tool to identify the account that you're paying for. If you recognize the account, sign in to it using that email address.
If you don't recognize it or are otherwise unable to look up or sign in to the account, you'll need to contact Support directly. To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
