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Forum Discussion
Email address associated with my DropBox account
Hi All, I have changed my email address on the Dropbox website which has been verified, however the email address on the Dropbox desktop app is the old email address, how do I update it?
Hi again Здравко,
After rebooting my device and restarting the Dropbox app twice the correct email address is now showing.
Thank you very much for your help.
Hi Здравко,
Thanks for your reply.
I am sure I changed the email and did not setup a new account.
I followed the instructions as shown below.
When I look at the website content, it is the same as the desktop app content which would aslo confirm I have only one account, BUT with two different email addresses as mentioned in my question.
Change the email address on your Dropbox account
- Sign in to dropbox.com.
- Click your avatar (profile picture or initials) in the upper-right corner.
- Click Settings.
- Under the General tab, find your email address.
- Click Edit next to your email address. ...
- Enter your new email address and current password.
- Click Update email. ...
- Open the email, and click Verify your email.
Hm... 🤔 In such a case the email seen on your application should update automatically. Seems like some caching issue. Did you try quit Dropbox application and run it anew. Let's hope the cache content (including the email) will gets updated. If the issue isn't resolved still, you can try unlink your application ( Preferences -> Account tab -> Unlink... ) and link it back.
Hopefully this will help.
Hi again Здравко,
Yes I did quit the Dropbox application and restarted with no change to the old email address. What I might do is restart the computer and check again.
I considered to unlink my application as you suggested ( Preferences -> Account tab -> Unlink... ) and link it back, however the selection to do so says "Unlink these accounts in Settings on web" and I was not 100% confident to action.
GazfromOz wrote:
...I considered to unlink my application as you suggested ( Preferences -> Account tab -> Unlink... ) and link it back, however the selection to do so says "Unlink these accounts in Settings on web" and I was not 100% confident to action.
Actually "unlink" means break the authorization between local application instance and the Dropbox account. You can do this in 2 ways. Either push the "Unlink..." button in your local application settings or remove your device' line out from devices list associated to your account. Both are equivalent (same final result). Select whatever is more convenient to you.
Hi again Здравко,
After rebooting my device and restarting the Dropbox app twice the correct email address is now showing.
Thank you very much for your help.
